Salon Policies

Bucks Beauty Burnham Salon Policies

• At Bucks Beauty Burnham, we are committed to providing every client with a professional, welcoming and enjoyable experience. Our salon policies are designed to ensure fairness, protect appointment availability and help us deliver the highest standard of service to all clients.
• We kindly ask that all clients take a few moments to review our policies before booking or attending an appointment. These guidelines cover important information relating to bookings, cancellations, deposits, treatment packages, memberships, gift vouchers and treatment aftercare.
• Our policies help us manage appointments effectively, maintain a smooth running salon and ensure that every client receives the time, care and attention they deserve.
• If you have any questions regarding our policies or require further clarification before booking, please do not hesitate to contact our team. We are always happy to help.
• Thank you for choosing Bucks Beauty Burnham. We look forward to welcoming you to the salon.

Please note: By booking an appointment, purchasing a treatment package, entering into a payment plan or receiving treatment at Bucks Beauty Burnham, you are deemed to have accepted the policies outlined below.

Last Updated: May 2026

Welcome to Bucks Beauty Burnham. Our policies are designed to ensure a safe, professional and enjoyable experience for all clients. By booking an appointment with us, you agree to the policies outlined below.

Booking Policy

• Appointments can be booked online, by telephone, in person or through our social media channels.
• Certain treatments may require a consultation, patch test and/or medical forms to be completed before treatment can be carried out.
• Clients are responsible for providing accurate and up to date information regarding their health, medications, allergies, pregnancy status and medical history.
• Bucks Beauty Burnham reserves the right to refuse treatment where it is deemed unsafe, inappropriate or unsuitable.

Cancellation & Rescheduling Policy

• We kindly request a minimum of 24 hours’ notice for all appointment cancellations or rescheduling requests.
• Appointments cancelled with less than 24 hours’ notice may result in the loss of any deposit paid and may be subject to a cancellation fee.
• Clients who fail to attend an appointment without notice will be considered a no show and may be charged up to 100% of the treatment value.
• Repeated late cancellations or missed appointments may result in future bookings requiring full payment in advance.

Late Arrival Policy

• We understand that delays can occur. However, arriving late may result in a reduced treatment time to avoid impacting subsequent clients.
• Clients arriving significantly late may be asked to reschedule their appointment and may forfeit any deposit paid.
• The full treatment fee may still apply where the appointment cannot be completed due to late arrival.

Deposits

• Certain treatments and appointments require a booking deposit.
• Deposits are non refundable but may be transferred to another appointment where at least 24 hours’ notice is provided.
• Deposits will be forfeited where appointments are cancelled with less than 24 hours’ notice or where clients fail to attend their appointment.

Refund Policy

• Bucks Beauty Burnham does not offer refunds on completed services.
• Once a treatment has been carried out, the service is deemed to have been accepted and consumed.
• Results vary from person to person and cannot be guaranteed. Individual factors including skin type, hair type, lifestyle, medications, hormones, medical conditions and adherence to aftercare advice can all affect outcomes.
• Nothing within this policy affects your statutory rights under UK consumer law.

Treatment Packages, Memberships & Payment Plans

• All treatment packages, memberships and payment plans are non refundable and non transferable.
• By commencing treatment under a package, membership or payment plan, the client acknowledges that they are entering into an agreement for the full course of treatment and remain responsible for the agreed payments.
• Where a treatment has already been provided, that treatment is deemed to have been consumed and is non refundable.
• Clients who cancel a package, membership or payment plan after receiving treatments may be required to pay the difference between any discounted pricing received and the standard treatment price.
• Failure to maintain agreed payments may result in future appointments and membership benefits being suspended until the account is brought up to date.
• Memberships, treatment packages and payment plans may only be used by the named client and cannot be shared or transferred.
• Treatment plans and packages are purchased based on the time, resources and appointments reserved specifically for the client. A decision not to continue treatment does not automatically entitle the client to a refund or cancellation of any outstanding payment obligations.

Package Expiry

• All treatment packages must be redeemed within 12 months of the date of purchase, unless otherwise agreed in writing by Bucks Beauty Burnham.Any unused treatments remaining after the expiry period may be forfeited and will not be eligible for a refund, credit or cash alternative.

Treatment Satisfaction & Corrections Policy

• We take pride in the quality of our work and ask clients to raise any concerns as soon as possible.
• Any concerns regarding the following treatments must be reported within 24 hours of the original appointment:
• Nails
• Lash Extensions
• Lash Lifts
• Lash Tinting
• Brow Tinting
• Brow Henna
• Brow Colour Services
• Waxing
• Threading
• Where a genuine issue relating to the application of the treatment is identified, Bucks Beauty Burnham may offer a corrective appointment at its discretion.
• Requests received after 24 hours will be treated as a new appointment and charged at the applicable rate.
• Clear photographs may be requested to assist with the assessment.
• Refunds will not be offered for completed treatments where the client has changed their mind, dislikes a chosen colour, shape or style agreed during consultation, or where results have been affected by aftercare, lifestyle factors or normal wear and tear.

Nail Treatments

• We cannot guarantee work where damage has occurred due to picking, biting, accidental impact, misuse, exposure to chemicals or failure to follow aftercare advice.

Lash Treatments

• Natural lash shedding, aftercare practices, sleeping position, rubbing of the eyes, steam exposure, oils and lifestyle factors can affect retention and are not considered faults with the treatment.

Waxing & Threading

• Temporary redness, sensitivity and irritation are common and do not constitute grounds for a refund or corrective treatment.

Aesthetic & Skin Treatment Policy

• Many aesthetic and advanced skin treatments require a course of treatments to achieve optimal results.
• Results vary between individuals and cannot be guaranteed.
• Clients must follow all pre treatment and post treatment instructions provided by Bucks Beauty Burnham.
• Failure to follow aftercare advice may affect results and may increase the risk of complications.
• Where a treatment plan has been recommended, individual sessions cannot be guaranteed to produce a specific outcome.

Treatment Suitability

• Following consultation, Bucks Beauty Burnham may determine that a treatment is not suitable, safe or appropriate for a client.
• In such cases, we reserve the right to decline treatment or recommend an alternative service.

Patch Testing

• Certain treatments require a patch test before treatment can be carried out. These may include, but are not limited to:
• Lash Tinting
• Brow Tinting
• Brow Henna
• Lash Lifts
• Laser Treatments
• Hair Removal
• Treatments
• Any treatment where there is a risk of allergic reaction
• Clients should contact the salon to arrange a patch test appointment where required.
• Clients are responsible for attending their patch test appointment before treatment.
• Bucks Beauty Burnham reserves the right to refuse treatment if a required patch test has not been completed.
• Clients are responsible for informing Bucks Beauty Burnham of any changes to their medical history, medications, allergies, pregnancy status or health conditions before each appointment.
• Failure to disclose relevant information may result in treatment being refused or may affect treatment outcomes.

Retail Products

• Retail products may only be returned where they are faulty, damaged or supplied incorrectly.
• For hygiene and safety reasons, opened or used products cannot be returned unless faulty.
• Proof of purchase may be required.

Gift Vouchers

• Gift vouchers are non refundable, non transferable and cannot be exchanged for cash.
• Gift vouchers must be redeemed within 6 months of the date of purchase.
• Expired vouchers cannot be extended, refunded or redeemed.
• Gift vouchers cannot be replaced if lost, stolen or damaged.
• Any remaining balance or unused value is forfeited after the expiry date.

Photography

• Before and after photographs may be taken for treatment records, insurance purposes, monitoring treatment progress and quality assurance.
• Client photographs will not be used for marketing, social media, website content or promotional purposes without consent.

Personal Belongings

• Clients are responsible for their personal belongings whilst attending the salon.
• Bucks Beauty Burnham accepts no responsibility for loss, theft or damage to personal possessions brought onto the premises.

Children & Guests

• To maintain a safe and relaxing environment, children must be supervised at all times.
• Due to limited space and health and safety considerations, additional guests may not be permitted in treatment rooms unless agreed in advance.

Payment Disputes

• By booking an appointment, purchasing a package, entering into a membership or commencing treatment, clients agree to these salon policies.
• Bucks Beauty Burnham reserves the right to provide appointment records, consultation forms, signed agreements, treatment notes, photographs and payment records to payment providers, banks, insurers, finance providers or legal representatives in the event of a payment dispute or chargeback claim.

Right to Refuse Treatment

• Bucks Beauty Burnham reserves the right to refuse or discontinue treatment where:
• Treatment is considered unsafe or unsuitable.
• Medical information has not been disclosed.
• A client behaves in an abusive, threatening or inappropriate manner.
• A client appears to be under the influence of drugs or alcohol.

Health and safety requirements cannot be met.

• In such circumstances, refunds may not be provided.

Policy Updates

• Bucks Beauty Burnham reserves the right to amend these policies at any time.
• The latest version will always be available on our website and will take precedence over previous versions.